At Saint Unlimited, your satisfaction is important to us. We take great pride in the quality and creativity of every item we offer—from soulful music and expressive artwork to handpicked apparel and merchandise. If you are not fully satisfied with your purchase, please review the policy below to understand your return and refund options.
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Eligibility for Returns
You may return eligible items within 14 days of delivery for a refund or exchange, provided the item meets the following conditions:
- Must be unused, unworn, and in original condition
- Must include original packaging and tags (if applicable)
- Must include proof of purchase (order confirmation or receipt)
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Non-Returnable Items
The following items are non-returnable and non-refundable, unless defective or damaged on arrival:
- Digital products, including downloadable music or artwork
- Custom-made or personalized items, such as commissioned artwork or tailored apparel
- Gift cards
- Clearance items marked final sale
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Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 5 days of delivery at info@saintunlimited.com with the following:
- Your order number
- A clear photo of the damaged or defective product
- A brief description of the issue
We will either issue a full refund, send a replacement, or offer store credit, depending on the situation and item availability.
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Return Process
To initiate a return:
- Email us at info@saintunlimited.com with your order number and reason for return.
- We will confirm if your return is eligible and provide return instructions.
- Ship the item back to us using a trackable shipping service. Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective item sent).
- Once we receive and inspect the returned item, we’ll process your refund within 5–7 business days to your original payment method.
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Exchanges
If you’d like to exchange an item (e.g., for a different size or design), contact us at info@saintunlimited.com. Exchanges are subject to availability. If the desired item is unavailable, we may offer store credit or a refund instead.
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Late or Missing Refunds
If you haven’t received your refund:
- First, check your bank or credit card account.
- Then, contact your payment provider—it may take a few days before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at info@saintunlimited.com.
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Cancellations
Orders may be canceled within 1 hour of placing the order. After that, we may have already begun processing it. Contact us immediately at info@saintunlimited.com if you need to cancel.
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Address for Returns
Saint Unlimited
Attn: Returns
600 West Broadway Suite 700-100A
San Diego, CA 92101
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Questions?
For any questions about our return or refund process, please don’t hesitate to contact us:
Email: info@saintunlimited.com
Phone: 858-284-7040